Return & Refund Policy for Jewellery Products
1. Eligibility for Returns
- Returns are accepted within 14 days from the date of delivery.
- To be eligible, items must be unused, in original condition, and returned in their original packaging with all accompanying certificates or tags.
- Custom-made or personalized jewellery (engraved items, bespoke designs) are non-returnable unless damaged or defective.
2. Non-Returnable Items
- Items that have been worn, altered, or damaged by the customer.
- Gift cards, packaging, or certificates that are missing.
- Jewellery sold under a “final sale” or promotional offer.
3. Defective or Damaged Items
- If an item arrives damaged or defective, please contact us within 7 days of delivery with photos and order details.
- Upon verification, we will provide a replacement or issue a full refund including shipping charges.
4. Return Process
- Email our customer support at samwep@gmail.com with your order number, reason for return, and photos if applicable.
- Our team will provide a Return Authorization and instructions for securely sending the item back.
- Customers are responsible for return shipping costs unless the item is defective or damaged.
5. Refunds
- Refunds will be processed within 7–10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
- Shipping charges (original or return) are non-refundable, except in cases of defective or damaged products.
6. Exchanges
- Exchanges for a different design or size are subject to product availability.
- The exchange process follows the same procedure as returns, with adjustments in pricing if applicable.
7. Cancellation Policy
- Orders can be cancelled within 24 hours of placement.
- After processing or dispatch, cancellation requests will not be accepted.
8. Contact Us
For any questions, issues, or assistance regarding returns and refunds, reach out to our customer support at:
Email: samwep@gmail.com